Q: How long does it take to arrive after ordering?
A: We will ship within 3 business days excluding weekends and holidays.
* For overseas shipments, it may occasionally take more time. Please understand in advance.
* During POP UP STORE periods or campaign periods when orders are concentrated, delivery may take longer.

Q: How long does it take for hem alteration products to arrive?
A: If you request a hem alteration, it will be shipped within 3 to 10 business days. We apologize for the inconvenience and thank you for your understanding.

Q: Can I correct the input information such as the delivery address?
A: We apologize for the inconvenience, but please contact us through the contact form.

Q: Can I change the contents of the ordered product?
A: We apologize for the inconvenience, but please contact us through the contact form.
Please note that if you request a change after the product has been shipped, additional shipping fees will apply. Also, if the product you wish to change is out of stock, we may not be able to accommodate the change.

Q: Can I cancel my order?
A: For order cancellations before the product is shipped, please contact us through the contact form.

Q: Can I return or exchange a product?
A: Please understand that returns and exchanges are not accepted for customer reasons (such as differences in image or size) and for the following products:
・Products that have been used
・Products that have been received for more than 7 days
・Products that have scratches or stains caused by the customer
・Products without packaging (bags or cases)
・Other products for which returns are clearly stated as not accepted on the product introduction page

Q: Are products sold out in the online store available for sale at the POP UP STORE?
A: Products in colors and sizes that are sold out in the ONLINE STORE are not available for sale at the POP UP STORE either.
* For individual products such as those from past seasons, we apologize for the inconvenience, but please contact us separately via the contact form.

Q: What payment methods can be used at the POP UP STORE?
A: The following payment methods are available at the POP UP STORE:
・Cash
・Various credit cards (Visa, Mastercard, JCB, American Express, Diners Club, Discover, UnionPay(銀聯))
・Various electronic money payments (PayPay, LINE Pay, Rakuten Pay, d払い, auPay, MerPay, Alipay, QUICPay, iD)

Q: Will sold-out products be restocked?
A: Basically, sold-out products are not restocked.
However, some products may be restocked (RESTOCK). In such cases, we will notify you by the following methods.
・Cornier Instagram account
・Email newsletter
・Cornier official LINE account