Shipping policy

 

Shipping is a flat rate of 950 yen (tax included) nationwide, except in certain areas. However, the rate is 1650 yen (tax included) for Hokkaido and Okinawa only.

Regarding the shipping method, we will use a method designated by our store, and as a rule, customers cannot choose the method.
If you would like to specify a delivery date or time slot, please contact us separately using the contact form. We apologize for the inconvenience.

Orders are generally shipped within 5 business days after completion, excluding Saturdays, Sundays, and public holidays.
If you order hemming, your order will be shipped within 5 to 10 business days, excluding Saturdays, Sundays, and public holidays. Please be advised.
We will contact you if an item is out of stock.
(Delivery may take longer in some cases, such as to remote islands.)

This does not apply to areas affected by natural disasters or where large-scale events are being held. Please be advised.

We take great care when preparing orders for shipment to prevent scratches or dents to the outer box during packing. However, after the package has been handed over to the shipping carrier, damage may occur during transit due to unforeseen circumstances or the carrier's actions.

Please understand that we cannot accept responsibility for scratches, dents, or other damage to the outer box that does not affect the use of the product itself.

・Due to periods when shipping operations are unavailable, such as Golden Week, Obon, and the year-end and New Year holidays, or due to severe weather, we may be unable to deliver within the delivery times stated above or accommodate your preferred delivery date and time.
・If orders are concentrated during POP UP STORE events or campaign periods, we may be unable to deliver your order as soon as possible.
・Please note that we cannot ship on Saturdays, Sundays, or public holidays.

※If Your Order Does Not Arrive
If your order has not arrived within 10 days of ordering, or does not arrive on your specified delivery date, we apologize for the inconvenience, but please contact us here.
When contacting us, please also provide your order number.

 

 

※International Shipping

The Cornier online store ships internationally.

Please note the following.
・Orders are shipped by air.
・Orders will be shipped within 5 business days, excluding Saturdays, Sundays, and public holidays. Delivery takes approximately 2 to 7 days from shipment.
・If you order hemming, your order will be shipped within 10 business days, excluding Saturdays, Sundays, and public holidays. Please be advised..
・Shipping fees vary depending on the total weight of the items ordered. They will be displayed after you enter the shipping address at checkout.
・For international shipments, Japanese consumption tax (10%) is exempt; however, customs duties or local consumption taxes may be charged depending on the destination country/region.
The estimated customs duty rates for major countries are as follows.
United States 6%–20% Europe 6%–20% China 10%–20% South Korea 8%–20%
・If the shipping times differ, such as when you order a pre-order item and an item available for immediate shipment at the same time, we will ship them together according to the item with the later delivery date.
　Customers who wish to have their orders shipped in separate shipments will be asked to pay additional shipping fees. We apologize for the inconvenience, but please contact us using the inquiry form.

If you have any questions, please feel free to contact us.