Q: How long does it take to receive the order after placing it?
A: We will ship within three working days, excluding Saturdays, Sundays, and holidays.
* For overseas shipments, it may occasionally take more time. Please understand this in advance.
* During POP UP STORE periods or campaign periods when orders are concentrated, delivery may take longer.

Q: How long does it take to receive items with hemming adjustments?
A: If you request hemming adjustments, the shipment will be made within three to ten working days. We apologize for the inconvenience and ask for your understanding.

Q: Can I correct the input information such as the delivery address?
A: We apologize for the trouble, but please contact us through the contact form.

Q: Can I change the contents of my order?
A: We apologize for the inconvenience, but please contact us through the contact form.
Please note that if you request a change after the product has been shipped, additional shipping charges will apply. Also, if the product you wish to change is out of stock, we may not be able to accommodate your request.

Q: Can I cancel my order?
A: For cancellations before the product is shipped, please contact us through the contact form.

Q: Can I return or exchange items?
A: Please understand that returns and exchanges are not accepted for customer reasons (such as differences in image or size) or for the following items:
・Used products
・Products more than 7 days after arrival
・Products damaged or soiled by the customer
・Products without packaging (bags or cases)
・Other products for which returns are clearly stated as not accepted on the product description page

Q: Are items sold out in the online store available at the POP UP STORE?
A: Items in colors and sizes that are sold out in the ONLINE STORE will not be available at the POP UP STORE either.
* For individual items such as those from past seasons, we kindly ask you to contact us separately through the contact form. We apologize for the inconvenience.

Q: What payment methods can be used at the POP UP STORE?
A: The following payment methods are available at the POP UP STORE:
・Cash
・Various credit cards (Visa, Mastercard, JCB, American Express, Diners Club, Discover, UnionPay)
・Various electronic money payments (PayPay, LINE Pay, Rakuten Pay, d Payment, au Pay, Mer Pay, Alipay, QUICPay, iD)

Q: Will sold-out products be restocked?
A: Basically, we do not restock sold-out products.
However, some products may be restocked. In such cases, we will inform you by the following methods:
・Cornier Instagram account
・Email newsletter
・Cornier official LINE account